Doing More With Less: Ideas for Improving Efficiency in Technical Services

October 24, 2003

How Much Will It Cost?: Making Informed Policy Choices / Roger Miller

Cost Analysis Tools for Technical Services / Carol Bowling

Efficient Acquisitions Practices for Technical Services & Collection Management / Susan Direnzo

Process Redesign in Technical Services / Georgianne Balcas Doyle


Roger Miller is the Catalog Department Manager at the Public Library of Cincinnati and Hamilton County, a position he has held since 1989. He is active in the Ohio Library Council, including doing presentations for conferences and writing for OLC publications, as well as the ASPA (American Society for Public Administration).

Carol Bowling has been the Head of Main Library at the Lane Public Library for 15 years, where she has supervised the Department Heads at the Main Library and the Technical Services Department. She is active in the Ohio Library Council, American Library Association, and Greater Cincinnati Library Consortium.

Susan Direnzo is the Systems Coordinator for University Libraries at the University of Akron. She was previously the Head of Electronic Resources at the College of Mount St. Joseph in Cincinnati. Susan is an active member of the Academic Library Association of Ohio, including serving as of one the ALAO Co-Webmasters and participating in conference program planning committees.

Georgianne Balcas Doyle is currently the Catalog Department Manager at the Cuyahoga County Public Library. She has worked in a variety of public, academic, and special libraries in the areas of music, public services and technical services. She is an active member of the Ohio Library Council and NOTSL.

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